Q: When will my item ship?
A: Please allow 3-5 business days from the time you placed your order for us to process and ship it out. Order processing times may be a little longer than normal due to COVID-19. Currently, we are shipping orders out twice per week. We appreciate your patience during this time.

Q: How much does shipping cost?
A: UPS shipping times and costs vary based on the location of the delivery address. We offer free UPS ground shipping on all domestic orders over $100.

Q: I just placed an order for an item listed as pre-order, what now?
A: We will reach out to you by email confirming we’ve received your pre-order, along with the estimated shipment date for the piece. Pre-orders can take anywhere from 3 to 4 weeks to ship.

Q: Do you ship partial orders?
A: For domestic orders, yes! If your order includes an item listed as pre-order, we will ship out the items we currently have in stock beforehand. For international shipping, we will wait and ship the entire order together once we receive our restock. This is to ensure you receive your entire order, and there are no issues with customs regulations.

Q: Why aren’t all sizes available to pre-order?
A: We receive our inventory restocks in limited quantities and they sell fast! We announce all restocks via our newsletter and on our instagram!

Q: Why isn’t my discount code working?
A: The most common reason your discount code is not working is that you’ve selected items within our bundler widget. Bundle pricing acts as its own discount and discounts cannot be combined. If this isn’t the case, feel free to reach out to us at info@shopwithbelen.com and we’ll help you troubleshoot.

Q: Are your styles true to size?
A: Most of our styles are true to size. If they run large or small it will be noted on the product description. We also have a size guide available here.

Q: How can I return an item?
A: Email us at returns@shopwithbelen.com within 14 days of the delivery date. Please see our return policies here.

Q: How can I exchange an item?
A: Simply request a return for the item you do not want and then repurchase the new item at your convenience. Returns must be requested within 14 days of the delivery date. You can find all the details about returns here.

Q: Do you offer wholesale pricing?
A: Yes! Please email us at wholesale@shopwithbelen.com and be sure to include your store website and/or social handles so we can check you out!