Q: When will my item ship?
A: Please allow 3-7 business days from the time you placed your order for us to process and ship it out. Order processing times may be a little longer than normal due to COVID-19. We appreciate your patience during this time.
Q: How much does shipping cost?
A: UPS shipping times and costs vary based on the location of the delivery address.
Q: Why isn’t my discount code working?
A: Make sure that the code you're trying to enter is spelled correctly, and it hasn't been used before. If you are still having issues, please email us at email@example.com
Q: Do you offer price adjustments for flash sales?
A: No. In order to receive a flash sale discount, your order must be placed during the sale dates, with the discount code applied. We do not retroactively apply discounts.
Q: Are your styles true to size?
A: Most of our styles are true to size. If they run large or small it will be noted on the product description. We also have a size guide available here.
Q: How can I return an item?
A: Email us at firstname.lastname@example.org within 14 days of the delivery date. Please see our return policies here. Final sale items are not eligible for returns, this includes all discounted items ordered during flash sales.
Q: How can I exchange an item?
A: Simply request a return for the item you do not want and then repurchase the new item at your convenience. Returns must be requested within 14 days of the delivery date. You can find all the details about returns here.
Q: Do you offer wholesale pricing?
A: Yes! Please email us at email@example.com and be sure to include your store website and/or social handles so we can check you out!
Q: I just placed an order for an item listed as pre-order, what now?
A: Pre-orders can take anywhere from 3 to 4 weeks to ship, depending on the item. We ship pre-orders immediately after receiving our restock to our fulfillment center. If you have questions pertaining to your specific pre-order, please email us at firstname.lastname@example.org, we are happy to provide our most up to date shipment estimates.
Q: Do you ship partial orders?
A: For domestic orders, yes! If your order includes an item listed as pre-order, we will ship out the items we currently have in stock beforehand. For international shipping, we will wait and ship the entire order together once we receive our restock. This is to ensure you receive your entire order, and there are no issues with customs regulations.